Privacy Policy

Effective Date: July 7, 2026

Little Koala Co. (“Little Koala,” “we,” “us,” or “our”) (www.getlittlekoala.com) is committed to keeping personal information collected from individuals who visit our website and use our online services accurate, confidential, secure, and private. This Privacy Policy explains how we collect, use, protect, and share information through www.getlittlekoala.com (the “Site”), and describes the privacy rights available to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”).

By using the Site, you consent to the data practices described in this Privacy Policy.

Collection of Information

This Site may collect various types of information, including:

Voluntarily Provided Information

Information you provide to us may include your name, shipping and billing address, email address, phone number, and payment-related information when you purchase products and/or contact us.

Note: Payments are processed by third-party payment processors. Little Koala does not store full payment card numbers.

Automatically Collected Information

When you visit our Site, we may automatically collect information such as:

• Cookies and similar tracking technologies
• IP address
• Browser type and device information
• Operating system
• Pages viewed and time spent on the Site
• Referring/exit pages
• Approximate location derived from IP address

We may use this information to help maintain the Site, improve performance, better understand how visitors use our Site, and to deliver relevant advertising.

We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and share information.

Categories of Personal Information Collected (Past 12 Months)

For California residents, here is a summary of the categories of personal information we collect, consistent with the CCPA’s defined categories:

We do not knowingly collect any of the above categories from minors under 16 without appropriate consent, and we do not use children’s data to build advertising profiles.

Use of Information Collected

Little Koala may collect and use personal information to:

• Operate and maintain our website
• Process and fulfill orders (including shipping and customer support)
• Communicate with you about your order, account, or requests
• Improve our products, services, and Site experience
• Send marketing communications about products or updates (you may opt out at any time)
• Conduct surveys or research questionnaires related to customer experience or potential future offerings
• Deliver advertising, including through cookies and similar technologies shared with our advertising and analytics partners

Little Koala does not sell personal information for money.

Sharing of Information

We may share personal information with trusted third parties that help us operate our business and provide services, such as:

• Ecommerce and website platform providers
• Payment processors
• Shipping carriers and fulfillment providers
• Customer support providers
• Email/SMS communication providers
• Analytics and advertising partners (where enabled)

Important note for California residents: While Little Koala does not sell personal information for money, our use of certain advertising and analytics cookies — for example, to serve targeted ads or measure ad performance across other websites — may be considered “sharing” of personal information for cross-context behavioral advertising under the CCPA. You have the right to opt out of this sharing; see “Your California Privacy Rights” below.

We may also disclose personal information, without prior notice, if required to do so by law or in good faith belief that such action is necessary to:

• Comply with legal process
• Protect and defend the rights or property of Little Koala
• Protect the safety of users of the Site or the public

Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights regarding your personal information, subject to certain exceptions under California law:

• Right to Know/Access — You may request that we disclose the categories and specific pieces of personal information we’ve collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we’ve shared it.
• Right to Delete — You may request that we delete personal information we’ve collected from you, subject to certain legal exceptions (for example, information we need to complete a transaction, detect security incidents, or comply with a legal obligation).
• Right to Correct — You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing — You may opt out of any “sale” or “sharing” (as those terms are defined under the CCPA) of your personal information, including opting out of the cross-context behavioral advertising described above.
• Right to Limit Use of Sensitive Personal Information — To the extent we collect sensitive personal information (we currently do not, beyond what’s listed in the table above), you would have the right to limit its use to what’s necessary to provide our goods and services.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of these rights, including by denying goods or services, charging different prices, or providing a different level of quality.

How to Exercise Your Rights

You may submit a request to know, delete, or correct your personal information, or to opt out of sale/sharing, by:

• Emailing us at Support@getlittlekoala.com, or
• Using the “Do Not Sell or Share My Personal Information” link at the bottom of our website

We will need to verify your identity before completing most requests, which may require you to confirm information we already have on file. You may also designate an authorized agent to submit a request on your behalf, subject to our ability to verify the agent’s authority and your identity.

We will respond to verifiable requests within 45 days, as required by law, with the option to extend by an additional 45 days when reasonably necessary (we’ll notify you if we need the extension).

Global Privacy Control

We honor the Global Privacy Control (GPC) signal as a valid method for California residents to opt out of the sale/sharing of their personal information when we detect it from your browser.

Minors

Little Koala does not knowingly sell or share the personal information of consumers under 16 years of age without affirmative authorization (opt-in consent from the consumer, or from a parent/guardian for consumers under 13), as required by the CCPA.

Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements.

Children Under Age of 13

Little Koala does not knowingly collect personally identifiable information from children under the age of thirteen (13) without verifiable parental consent. If we learn we have collected such information, we will take steps to delete it. Anyone under the age of 13 must obtain permission from a parent or guardian to use this Site.

Unsubscribe or Opt-Out

You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at Support@getlittlekoala.com.

If you wish to opt out from communications from third parties, you must do so directly with those third parties.

Links to Other Websites

Our Site may contain links to affiliate or other websites. Little Koala is not responsible for the privacy policies, practices, or procedures of third-party websites. This Privacy Policy applies only to information collected through our Site.

Security

We take reasonable steps to maintain appropriate physical, procedural, and technical security to help prevent loss, misuse, unauthorized access, disclosure, or modification of personal information under our control. However, no method of transmission over the Internet or electronic storage is fully secure.

Changes to This Privacy Policy

Little Koala reserves the right to update this Privacy Policy. Any updates will be posted on this page with a revised effective date. Your continued use of the Site following the posting of changes means you accept those changes.

Acceptance of Terms

By using this Site, you accept the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: