Shipping Policy
How and where we ship, processing times, and what to do if there’s a delay.
On this page
Free Shipping
We offer FREE shipping on U.S. orders over $125. To qualify, your order total must be over $125 after discounts are applied.
Where We Ship
At this time, we ship within the United States only. We do not offer international shipping yet.
Order Processing
Please allow 1–3 business days for order processing before your package is handed off to the carrier, regardless of the shipping method selected at checkout.
Shipping Confirmation & Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking link.
Please allow up to 3 business days to receive your shipping confirmation email after placing your order.
Carrier Delays
Shipping timelines are estimates and may be affected by factors outside our control (including carrier delays and weather events). We are not responsible for delays caused by the shipping carrier or events beyond our control.
Address Accuracy
Please review your shipping and billing details carefully before checking out. If an address is incomplete, inaccurate, or requires verification, processing may be delayed by an additional 1–2 business days.
Once an order has shipped, we are unable to reroute, intercept, or change the delivery address.
Delivery & Safe Drop-Off
Packages are delivered to the address provided. The carrier may decide whether it is safe to leave the package unattended. If the carrier deems it unsafe, they may hold the package at a local facility or attempt re-delivery.
Delivered but Not Received
Carrier tracking is our official record of delivery. If your package is marked Delivered but you can’t locate it, we recommend:
- Checking around your property for alternate drop-off locations
- Confirming with neighbors or others in your household
We’re happy to verify the shipping address on file and help you follow up with the carrier. However, carriers rarely overturn confirmed delivery scans, and we cannot guarantee a replacement or reshipment in these situations.
Questions
Email us at Support@getlittlekoala.com.
Little Koala Co.
Email: Support@getlittlekoala.com