Refund Policy

All Sales Final

We want you to feel confident in your purchase. Because our products are ingestible and quality control is important, all sales are final and we do not accept returns.

If you have any questions before placing an order, please contact us—we’re happy to help you choose the right product.

Exceptions (Damaged, Defective, or Incorrect Items)

We will make an exception to this policy if:

• Your order arrives damaged or defective, or
• You received the wrong item

To request a replacement or refund, please contact us within 14 days of delivery and include:

• Your order number or proof of purchase, and
• A photo of the item and packaging (if damaged/defective)

After we review your request, we’ll confirm the next steps.

Refunds (If Approved)

If your request is approved for a refund, we will issue it to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Replacements/Exchanges (If Approved)

If your request is approved for a replacement, we will ship the replacement item at no additional cost. Please allow 3–5 business days for processing, plus shipping time.

Questions

Contact us at: support@getlittlekoala.com